Frequently Asked Questions

Yes, all perfumes are brand new and delivered in their original manufacturer packaging. We feature collections from Lattafa, Afnan, Armaf, Zimaya, Maison Alhambra, Ard Al Zaafaran, and Grandeur.

All payments are processed securely via Stripe. You will be redirected to Stripe's encrypted payment page to complete your transaction. We accept Visa, Mastercard, American Express, Apple Pay, and Cash on Delivery.

Yes! We offer free shipping on all orders across the UAE. No minimum order required.

We accept returns only for unopened items with the original seal intact within 30 days of delivery. Due to hygiene reasons, opened or used perfumes cannot be returned. Eligible return shipping is free.

Click the account icon, select "Register", enter your email and create a password. Verification email sent within minutes.

We offer a curated selection of well-known Middle Eastern fragrance houses such as Lattafa, Afnan, Armaf, Zimaya, Maison Alhambra, Ard Al Zaafaran, and Grandeur. These brands are widely recognized for their high-quality oriental and modern fragrance profiles.

Yes. Our website uses SSL encryption. For payment processing, you will be redirected to Stripe, a PCI-DSS compliant gateway, ensuring your financial data is never stored on our servers.

Delivery across the UAE typically takes 1–3 business days. Same-day delivery is available in Dubai, Sharjah, and Ajman.

For hygiene and safety reasons, opened or used perfumes cannot be returned. We only accept returns of unopened items with intact seals within 30 days.

Click "Forgot Password" on login page, enter registered email. Reset link valid for 24 hours. Check spam folder if not received.

Fragrance longevity varies based on skin type, climate, and application technique. Most Eau de Parfum concentrations generally offer longer performance compared to lighter formulations.

If you need to modify your order, please contact us immediately at +971 50 679 9789. Changes may be possible if the order has not yet been processed.

Yes, we deliver to all 7 emirates across the UAE. Delivery to Dubai, Sharjah, and Ajman takes 1-2 business days, while other emirates take 2-3 business days.

Refunds are processed within 5 business days after we receive and inspect the returned item. Refunds are issued via the original payment method.

Yes, guest checkout available. However, account holders can track orders, save addresses, and access order history.

EDT (Eau de Toilette): lighter concentration for everyday use. EDP (Eau de Parfum): higher fragrance concentration and richer projection. Parfum: most concentrated formulation, deeper and more long-lasting scent profile.

Once your order is shipped, you will receive an email and SMS with your tracking number. You can also track your order from your account dashboard.

Store perfumes in a cool, dry place away from direct sunlight and heat. Keeping the fragrance inside its original box helps maintain quality.